SIZING & FIT

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• THESE BOOTS DO RUN SLIGHTLY BIG. IF YOU WEAR IN-BETWEEN SIZES, WE SUGGEST YOU SIZE DOWN TO THE NEAREST WHOLE SIZE.
• FOR EXAMPLE IF YOU WEAR SIZE 9.5 - 10 US IN SNEAKERS, WE RECOMMEND PURCHASING SIZE 9US
• ALL OF OUR SHOES ARE STANDARD D WIDTH - IF YOU HAVE WIDE FEET PLEASE SELECT NEXT SIZE UP

ORO SIZE	EU SIZE	US SNEAKER SIZE
6 US	39 EU	6.5 - 7 US
7 US	40 EU	7.5 - 8 US
8 US	41 EU	8.5 - 9 US
9 US	42 EU	9.5 - 10 US
10 US	43 EU	10.5 - 11 US
11 US	44 EU	11.5 - 12 US
12 US	45 EU	12.5 - 13 US

FREE RETURNS

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• We offer free returns within the contiguous Kenya for items over $200
• Returns will be honored up to 14 days from when you receive your shoes.
• Costs for exchange and returns shipping is free within the contiguous United States, limited to only one return or exchange per order.

Standard, expedited, and overnight packages will be shipped via UPS
Delivery to PO Boxes addresses are shipped and delivered via UPS
 

INTERNATIONAL SHIPMENTS

Standard and Expedited International Shipping - auto-calculated rates at checkout based on location.
 

DOMESTIC SHIPMENTS

Free Domestic Shipping For All Orders Over 10000KES

Standard Domestic Shipping (1-5 Business Days) - Flat Rate 350KES
Standard Domestic Shipping w/ signature (1-5 Business Days) - Flat Rate 550KES
 

SHIPPING TIMELINES

Our goal is to process and ship orders within 2 - 4 business days of receipt (contingent on if the items are in-stock).
If the order is placed on a Friday, it will not be shipped until Monday (contingent on if the items are in-stock).

Please note the shipping method selected will be initiated contingent on if the items are in-stock, it will not be initiated once you place your order. 

If you purchased a back-ordered or pre-order item(s), please refer back the shipping time-frame listed in the product description.

Your order may be processed with multiple shipments, you will receive an email with your tracking number when each shipment occurs.

There may be a delay in shipping if billing information is inaccurate, if billing and shipping addresses differ, or if the payment company discovers an issue.

If you have any special requests to expedite your delivery for a specific date - please contact our office or send an email to support@mihayl22@gmail.com to schedule an expedited shipping service to fulfill your special request.
 

UNDELIVERED PACKAGES
If a package is undeliverable and returned to MIHAYL CLASSICS NAIROBI LOWER KABETE, we are unable to re-ship it, without an additional shipment payment from the customer. All undelivered packages will be processed as a return and will be sent store-credit (excluding shipping costs).